SMS & Email Notifications

When you send outreach, each contact receives:

• Email — a message with the event title, date, venue, your personal note, and prominent Accept / Decline buttons. No login required — they just click.
• SMS (if they’ve opted in) — a text message with the event details and reply codes: 1 to accept, 2 to decline. Emergency outreach includes an “URGENT” prefix and a deadline.

Contacts can respond via either channel. The first response wins.

Go to Settings → Email to personalize outreach emails:

• Personal Message (up to 500 characters) — appears at the top of every email, above the event details. Use it for a friendly greeting or standing instructions.
• Email Signature (up to 100 characters) — replaces the default sign-off at the bottom of the email.

Federal law (TCPA) requires that contacts opt in before receiving text messages. FillCue handles this for you:

1. When a contact responds to an outreach email, they see an optional “I consent to receive SMS” checkbox. This checkbox is always unchecked by default — they must actively check it.
2. Once opted in, FillCue sends a one-time disclosure SMS introducing the service, message frequency, and data rates.
3. Future outreach to that contact will include both email and SMS.

Contacts who haven’t opted in only receive email — they’re never texted without consent.

Contacts can stop receiving messages at any time by:

• Replying STOP to any SMS (also works: “quit,” “end,” “cancel,” “unsubscribe”).
• Using the opt-out form.
• Emailing contact@fillcue.com.

Opted-out contacts can re-subscribe by replying START to any FillCue SMS.

You also receive notifications when things happen with your outreach. Go to Settings → Notifications to control which events send you an email:

• Someone accepts your request
• Someone declines your request
• All contacts reached, no one accepted
• Request confirmed (position filled)
• Scheduled outreach launched
• Request quota approaching limit

In-app notifications (the bell icon) always appear regardless of these settings.